CUSTOMER RELATION

Customer Relation aims at providing customers with professional, high-level customer service concepts into front-line public services by offering a unique improvement tool to help those delivering public services to put the customers at the core of what they do. This deals with handling customer complaints, fee negotiation, and customer satisfaction survey. To be most effective, we are doing our best to search for ways of providing responsive services and recognizing the needs of service users, including those who need help the most.

CINTRI is committed to delivering public services that are responsive to the needs of users and achieve maximum value of money for the fee payer. The Company also believes that meeting customers’ needs requires good cooperation between the Company and service users participating to keep general environment clean.

Formal assessments for Customer Relations are carried out by our licensed certification bodies, accredited by the United Kingdom Accreditation Service (UKAS). Guardian Independent Certification (GIC) certifies that Customer Relations have achieved Customer Service Standard. The Company has decided to commit to Customer Service Excellence so that we may embark on an assessment at any time subjecting to the agreement of our preferred certification bodies.